• 50% - Number of call center agents quitting customer Q within 90 days on the job.
• 0% - Attrition rate within six months of re-designing the onboarding program.
• 20-40% - Increase in sales conversions during same time period.
• 40% - Increase in quality scores.

• Instructional Design
• Learning Strategy Design
• Meeting and Course Facilitation
• Course and Content Development
• Audience Analysis
• Process Analysis
• Star Performer Interview and Analysis
• Project Management
• Coaching
• Train-the-Trainer
• Motivational Speaking

Faith & Non-Profit Sector
Support & Empower

• Literacy
• Faith and Human Sexuality
• Poverty of  Home and Spirit

From dirt floors to boardrooms, none are immune to the trials in life, but we can lift one another up.

I can help you leverage behaviorally-based science in designing and facilitating your values-driven programs.

I help people and companies close gaps: gaps in knowledge, process, performance, and vision for the future. I help stakeholders find common ground, common objectives, and strategies to achieve their goals, and improve their business and lives. My experience includes more than a decade of instructional design, training delivery, project management, and helping people change for the better. If you are a mission-driven enterprise with puzzles, problems, and gaps, consider a skilled influencer who can help deliver solutions.